How easily will they let you quit?

I’m finding that one good measure of a company or service is how easily they’ll let you quit.

If they’re a great company, they make it easy to leave because they’re confident you’ll stick around.

If they’re a bad company, they’ll create and enforce terms to force you to stick with them whether you want to or not.

Gyms are a famous example of this, as humorized by “Friends” years ago:

Gyms make it as easy as possible to join, as they should, but then it’s much more difficult to quit. Related, gyms don’t want people to come and work out, they just want them to sign up and stay home. On the Retire by 40 blog, they say:

Gyms have way more members that they can accommodate. Planet Fitness, a gym on the show, has 6,500 members and the space can accommodate a few hundred at best. Half of the members never step in the door and most of the rest don’t show up very often. If everyone shows up then the cost of maintaining the gym would shoot way up. Equipment will need a lot more cleaning and maintenance. They’d need a lot more space…