How Slack Builds Trust
A few weeks ago, I mentioned a few companies that I tend to trust. In all of those cases, it was the humans at the companies that helped build that trust.
However, Slack (the chat app that we use) does something automatic that I think is brilliant. If you add more users, they automatically charge you more, as you might expect. However, if some users don’t log in for a while they automatically lower your bill. It’s not huge dollars, but it’s a great thing that they do. Here is an example email from them: