How Slack Builds Trust

A few weeks ago, I mentioned a few companies that I tend to trust. In all of those cases, it was the humans at the companies that helped build that trust.

However, Slack (the chat app that we use) does something automatic that I think is brilliant. If you add more users, they automatically charge you more, as you might expect. However, if some users don’t log in for a while they automatically lower your bill. It’s not huge dollars, but it’s a great thing that they do. Here is an example email from them:



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Mickey Mellen

I’m a cofounder of @GreenMellen, and I’m into WordPress, blogging and seo. Love my two girls, gadgets, Google Earth, and I try to run when I can.