Personalized advice coming from noreply

I’ve shared my distain for emails coming from “noreply” many times on this blog. My general feeling is that if a company wants to reach out to send me information, they should be willing to accept an email response back from me to dig in deeper. If the content they sent to me isn’t important enough to be worthy of a response, then why send it in the first place?

I’ve recently moved our GreenMellen CRM back to Pipedrive, and it’s a fantastic product. If you need a platform to help you track your leads and clients, it’s a good one to consider.

That said, they recently sent me an email encouraging me to “unlock Pipedrive’s potential with personalized advice”, and it came from a noreply address. Included in the message was the line “our team is genuinely enthusiastic about helping you get the most out of Pipedrive. “

No, they’re not.

They’re nice enough folks, and it’s a great product, but you can’t say you’re “genuinely enthusiastic about helping” while also sending an email with the implied message of “don’t email us back; you’re not important enough for us to spend time reading your message”.

It’s that simple. If you are honestly genuinely enthusiastic about helping, then do it. Actions speak louder than words, and denying an email reply is a pretty clear action.

Originally published at https://www.mickmel.com on June 15, 2024.