Principles versus policies

All businesses should have a core set of principles, and policies should follow after that. It’s easy to conflate the two, and it can be dangerous if you do.

I recently heard Adam Grant share the story of Robert Reffkin of Compass, and how this kind of overlap between principles and policies caused some problems there. Compass is a real estate brokerage, and Reffkin wanted to set it apart by not paying commission to…

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Mickey Mellen

Mickey Mellen

I’m a cofounder of @GreenMellen, and I’m into WordPress, blogging and seo. Love my two girls, gadgets, Google Earth, and I try to run when I can.