That’s not my job

A few weeks ago, we bought a Jeep Grand Cherokee for my wife. It’s an excellent vehicle, but I noticed something interesting during the sales process.

At one point they made a small financial miscalculation, but the finance manager ate the difference to make sure they stood by their word, which was appreciated. That was just good customer service. The weird part was the tires.

When we took it on a test drive, there were various lights on the dashboard warning about low tire pressure. “No problem”, the salesman said, “we’ll take care of that”.

So we got back to the dealership, and while we were doing the paperwork they took the car to the back, cleaned it up, and then brought it back to the front so it was ready for us. When we left, all the “low tire pressure” warnings were still on.

Now, this isn’t a big deal — we stopped by a gas station and filled them up, and all is good, but it make me think about how this happened.

My job?

When we initially got back after our test drive, one of their employees took the car to the back. Then, a little while later, one of their employees moved the car back to the front. It’s possible they didn’t notice the error messages, but Jeep makes those warnings very red and obnoxious, so that’s not the case. I think the problem is that it “wasn’t their…