The customer is always right in matters of taste

The idea of “the customer is always right” goes back to the early 1900’s. Among others who coined the phrase was hotelier Cesar Ritz, who said “ If a diner complains about a dish or the wine, immediately remove it and replace it, no questions asked.”

It’s not necessarily a bad policy, but can have a big downside when people realize they can take advantage of it. Or, perhaps…